The Only Free Cheese is in The Trap

Free website and SEO assessments are on the rise. It seems that almost every company with a product to sell now has a consultant team knocking on your door. Most are very well educated and knowledgeable professionals for sure, but here’s the lowdown from our perspective on how to maximize these opportunities.

“Remember, free advice – if you decide to act on it – has little or no accountability to get results.

Everyone is an SEO expert regardless of their hands-on experience, time in the field or behind the scenes knowledge of your web site and its traffic or conversions. No one company knows everything, even us. We calibrate and learn from our colleagues just like you do.

The reality is the science of Internet marketing is only a few years old. It appears that pretty much everyone in the field is self-taught and the rules change as rapidly as ice cream flavors at 31 Flavors. So, who can you believe?

At Strategic Edge we think the most important things to look at when you are making critical decisions are the data and secondly, the relationship you have with your internet marketing team. How resilient and flexible are they? How much do they know about your practice, and for my money how much do they care?

Data…King of the Hill

As you might guess we hear a lot of wailing and gnashing of teeth when it comes to the money that goes into Internet marketing, but it’s all relative. Only a few years ago doctors were spending hundreds or thousands of dollars on print advertising and yellow page ads and never knew where their patients were coming from. Internet marketers have found universally that we are either heroes or bums depending upon the month, the economy, the weather and why someone isn’t #1 on Google for every procedure.

Hold on! Before you think we are starting a pity party, we of all people understand how challenging this Internet chess game is and how difficult it is for our clients to have blind faith in us month after month.

It is a wickedly changing industry on a minute-by-minute basis and we fully embrace your need to continually evaluate your options. After all you are in a very competitive business and you’ve got to ensure your dollars are producing.

How we ensure your return-on-investment

Every month we look at our clients Google data. It doesn’t lie. It is by far an objective source, a rational source for you and for us to make marketing decisions. Instead of responding to a “drive-by” SEO consultant or your gut or the time of day you happen to be surfing the Internet ( because things shift continuously), schedule a report call with the SEO team, or anyone of the executive team who can address your marketing goals and better yet has an idea of what your practice is about and where it stands juxtaposed to your competition.

When we go through your Google scorecard and analyze trends, we search intensely for areas to improve, but we also know when nothing should be done and a client should simply stay the course.

Internet marketing has become a game of calculated changes based on statistics. Combine that with a consistent practice strategy focused on long-term results and you’ll surely succeed. But here’s the rub – very few people want to be patient.

Just as you can’t fool Mother Nature, you can’t fool Google. Clever SEO practices that try to outsmart the system are eventually discovered and sent to the bottom of the pack. In a future edition we’ll cover what it means to get a good Google Spanking, but for now there are a few safe ways to nudge the system and sometimes make things happen a little more quickly.

–Dana Fox

Why should cosmetic surgeons write their own blog?

Blogging is a great way to create a dynamic and effective web presence.

You’ve heard about it and you’re probably wondering what the big deal is. Isn’t blogging just sharing your personal journal with the world? It may have started out like that, but today, blogging is a highly versatile method of maintaining a web presence and being competitive.

The cosmetic surgery practices that are able to connect with patients online at the most authentic level, as if they’re speaking face to face, are reaping huge marketing benefits. Strategic Edge’s President Dana Fox says that “because many doctors tend to be scientists first and communicators second, this is no easy task. Patients are craving experiences with authentic people. The more real you are, the more your patients will feel like they have made the right choice. A blog is a great way to connect.”

You need “bedside manner” on the Internet too.

Doctors now have to work harder than ever at communicating warmth, approachability and sincerity. “Social Media” has taken over and everything online is affected: how we find a great vacation spot, how we vote, how we even find compatible life partners, and oh yes, how we find a cosmetic surgeon.

See some of our clients’ plastic surgery blogs here:

Why Sites Like RealSelf.com Are Thriving

Seattle-based RealSelf.com founder Tom Seery recently wrote a guest post at TechFlash addressing the success of new Web 2.0 sites focused on specific professional groups like doctors, lawyers, real estate, and teachers.

Seery says the one of the reasons behind their recent success is that “their target customers are extremely information intensive buyers, thus benefit from discussions with experts and in connecting to others who can relate to similar experiences. People considering elective surgery, suing a contractor, or buying a downtown condo often lack familiarity with the purchase process and are making an emotional, expensive, and potentially life-changing decision.”

He also points out that doctors “are getting a low return on investment from Yellow page providers. They can’t measure the results from print media ads. And they have found that online lead generators produce poor leads.”

We agree, and have found the quality of paid online directories and lead generators to have declined steeply over the last year. Our philosophy is that any marketing initiative you try should have a good ROI, or you shouldn’t be doing it.

Read Tom’s entire article at TechFlash.com